Bag X believes that the best part of a business is interacting with its customers, who have unique and special preferences. We not only enjoy this aspect but also get to learn a lot from our customers as well. The amount of love we receive on daily basis sometimes overwhelms us. The sense of determination that a positive review builds up in us helps us to value our customers even more.
Easy Return Policy
Our main concern is to make our customers happy. For doing so, we try to make the entire process easy for our customers. In case of a wrong order or something that our customer is not satisfied with, we offer an exchange policy. The subjected product can be exchanged within a time period of 7 days from the date of delivery. The designated team reviews the concerns and exchanges the product if found damaged or faulty upon delivery.
What Our Customers Say About Our Customer Service?
After the effort our team puts to keep our customers satisfied, getting reviews helps to boost our morale. Recently one of our customer, Moulana Meraj ul deen, uploaded a YouTube video letting the world know how responsibly our team handled his concern. In his video he not only appreciated the work of our team but also highlighted how Bag X has been working in accordance to Islam and the teachings of Islam.
Maintaining Exceptional Customer Service
We believe customer service is a subset of customer experience. The sum of touch points that a customer experiences leads to his/her customer experience that can be improved via customer service. Customer service plays a very vital role in developing a positive image and perception in the eyes of their valued customers.
We aim at going above and beyond the expectations of our customers in order to provide them an outstanding experience and service. For doing so Bag X tries:
- Seamlessly connect touch points.
- Offer our customers a variety of products to engage with and to choose from.
- We also provide them with different ways to connect with us, the way they want and the way they like.
- Give personalized responses to all our customers helping them with what their concern is.